Shipping policy
We aim to process orders promptly and deliver products to the shipping address provided at checkout. Please make sure your delivery information is accurate before placing an order.
Order Processing Time
Orders are generally processed within 1–3 business days. Processing time excludes weekends and public holidays. After payment is confirmed, we will arrange order preparation and shipment.
Shipping Fees
Shipping fees are calculated based on the discounted merchandise subtotal:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 shipping fee.
The final shipping fee will be displayed at checkout.
Estimated Delivery Time
After dispatch, estimated transit time is 7–15 business days. Including order processing, the overall estimated delivery time is approximately 8–18 business days.
These timeframes are estimates. Actual delivery may vary depending on the destination, logistics arrangements, weather conditions, customs processing, and other circumstances beyond our control.
Shipment Tracking
After an order has been shipped, tracking information will be provided when available through the shipping service. Tracking updates may take some time to appear, so please allow time for the information to update.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible by email. Once an order has entered processing or shipping, address changes may no longer be possible.
Shipping Delays
Delivery may take longer during peak shipping periods, severe weather, transportation disruptions, or other unforeseen circumstances. If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us for assistance.