Privacy policy

Stockbaken values the privacy and personal information of its customers. This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, browse products, place an order, or contact us.

Information We May Collect

Depending on how you use our website and services, we may collect the following types of information:

  • Contact information: Such as your name, email address, phone number, and shipping address.
  • Order information: Such as purchased products, order numbers, transaction amounts, and order status.
  • Customer support information: Such as inquiries, feedback, and communication records that you voluntarily provide.
  • Device and browsing information: Such as browser type, device information, IP address, pages visited, and website usage records.
  • Transaction-related information: Such as payment status and information needed to process transactions. Full payment card details may be handled directly by third-party payment service providers.

How We Use Information

We may use collected information to:

  • Process orders, confirm payments, and arrange product delivery.
  • Provide order inquiries, shipping assistance, and customer support.
  • Handle returns, refunds, exchanges, and related issues.
  • Improve website functionality, product presentation, and user experience.
  • Maintain website security and identify or address potential fraud or misuse.
  • Comply with applicable laws and fulfill relevant obligations.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember certain preferences, understand website usage, and improve browsing experiences. You can manage or restrict cookies through your browser settings, although some website features may be affected.

Information Sharing

Where necessary to provide our website and order services, we may share relevant information with third parties, including:

  • Payment service providers to process payments.
  • Shipping and delivery providers to fulfill orders.
  • Website operation, technical support, and related service providers to maintain website functionality.
  • Relevant authorities or parties legally entitled to receive information when required by law or necessary to protect legitimate interests.

We do not sell customers' personal information as an ordinary commercial product.

Information Retention

We retain relevant information for as long as reasonably necessary to fulfill the purposes described in this policy, process orders and customer service requests, meet legal obligations, or resolve disputes. The specific retention period may vary depending on the type of information and applicable legal requirements.

Information Security

We take the security of personal information seriously and use reasonable measures to help protect the information we hold against unauthorized access, use, disclosure, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to certain processing activities or withdraw consent. You can submit such requests through the contact information provided in this policy. We may need to verify your identity before processing a request.

Third-Party Websites and Services

Our website or services may contain links to third-party websites, payment services, or other external services. These third parties may process your information under their own privacy policies. We encourage you to review their privacy policies before using their services.

Children's Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children. If you believe that such information has been provided to us inappropriately, please contact us by email.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect business or legal requirements. Any updated version will be published on this page. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

If you have questions about this Privacy Policy or how personal information is handled, please contact us:

Email: [email protected]

Phone: +86 13598957693

Website: https://stockbaken.com